Security Update Instructions
Internet Explorer 5.5 (or higher) for Windows-based PC

If you have any questions before proceeding or experience technical difficulties, please contact the Technical Support line at (905)940-5472, or your account representative.

Step 2

How To Download your Digital Certificate
from Nielsen Media Research

To access the secure NMR web pages, you will need to download a digital certificate from our web server, following the instructions below:

A.      Click on the link below to go to the following address, which is case sensitive:

B.     After reviewing the terms and conditions of use, enter your personalized Shared Secrets #1 and #2 and click I Accept to process your request for a digital certificate.


C.     Our server will now begin the process of generating and installing your digital certificate. You must click "Yes" to the below prompt.



D.         At this point an RSA exchange key is being generated which will be used in conjunction with your certificate to prove that you are entitled to offerings on our secure site - You must click "OK"



E.  The below prompt is to inform you that we are now actually delivering your customized certificate. You must click "Yes"  

F.      After   clicking "Yes" to the above prompt you should see the below message and page, indicating to you that the entire process was successful.



You are not finished!  Please proceed to Step 3.      You are not finished!  Please proceed to Step 3.      You are not finished!  Please proceed to Step 3.


Step 3

If you are renewing your digital certificate you do not need to complete this step

A.      Go to the address: and click the "Client Center" button

     A prompt will appear in the web browser to select the digital certificate to be used, from the list of digital certificates available.

Select the certificate that states your username (Secret #1) and click on Ok to proceed.

B.      You will be prompted to log into the NMR Canada Secure Realm.

Please enter Secret #1 into both the User Name and Password boxes for this first time.


         You will be prompted to change your password to something unique (6-8 characters).


3. Enter your Current Password (Secret #1) then a new password of your choice into the New Password and Confirm New Password boxes.

4. Click Change Password to confirm the changes.


     After your login credentials have been validated by the server, you will be presented with the TAM Client Center main page, which will look similar to the image below



The digital certificate will be valid for one year from the date of installation on the PC to which it was just downloaded.

When the certificate expires you will no longer be able to access the secure pages.  In this case, you will need to simply download the digital certificate again (Steps 1-2 above).  When renewing your digital certificate please disregard Step 3.